The Field Service mobile app by Salesforce is a powerful tool that brings efficient Field Service management to your mobile workforce. This best-in-class mobile solution enhances first visit resolution and empowers employees with the latest information using a clean and user-friendly interface.
With the backing of the Salesforce1 platform, this customizable application allows you to tailor it to your specific needs, giving your mobile employees the tools they need to effectively resolve issues in the field.
Please note that to use this application, your Salesforce org must have Field Service and individual users must be provisioned with Field Service Technician licenses. For more information on purchasing Field Service and user licenses, please contact your Salesforce Account Executive.
Features:
- Easy-to-use interface: A clear and beautiful user interface allows you to easily view service appointments, work orders, inventory, service history, and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities: Know where you are, where you've been, and where you're headed next.
- Offline-first design: Work seamlessly regardless of network connectivity with intelligent data priming and offline actions.
- Real-time collaboration: Communicate with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access to Knowledge Articles: Get help with tricky tasks by accessing relevant knowledge articles.
- Automatic push notifications: Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Proof of service: Obtain proof of service by capturing customer signatures using the touch screen.
- Service Reports: Quickly generate and send service reports to customers after completing jobs.
- Van Stock inventory management: Seamlessly manage your van stock inventory or record product transactions using a Price Book.
- Job planning: View the parts required to complete a job and easily record the products consumed after completing it.
- Customization options: Extend and customize the application using configurable layouts, list views, quick actions, Salesforce Flows, and deep-links to other apps.
- Time off recording: Easily record time off in the application.
- Barcode and QR code scanning: Scan barcodes and QR codes directly from the app.
- Step visualization: Intuitively visualize the different steps required to finish complex jobs with work order line items.
- Asset service history: Quickly review asset service history information to get up to speed.
Overview
Salesforce Field Service is a Freeware software in the category Business developed by Salesforce.com.
The latest version of Salesforce Field Service is 250.1.19, released on 07/03/2024. It was initially added to our database on 09/22/2023.
Salesforce Field Service runs on the following operating systems: Android/iOS.
Users of Salesforce Field Service gave it a rating of 5 out of 5 stars.
Screenshots (Click to view larger)
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